Privacy Policy
Last updated: September 9, 2026
This Privacy Policy explains how Royalvessianrestaurant Pty Ltd handles personal information collected through this casino venue website and through enquiries about our physical Sydney casino and restaurant casino venue. It is written to provide transparent information under applicable Australian privacy principles and, where the General Data Protection Regulation (GDPR) applies to a visitor, the relevant GDPR requirements.
1. Data Controller and Contact
The organisation responsible for the processing described in this policy is Royalvessianrestaurant Pty Ltd.
Registered and contact address: Level 10, 20 Martin Place, Sydney NSW 2000, Australia
Email: info@royalvessianrestaurant.com
Telephone: +61 2 5550 1846
2. Scope of This Policy
This policy applies to personal information processed when you browse this casino venue website, send an enquiry, request information about restaurant dining, ask about the physical casino venue, discuss a private occasion, or otherwise communicate with our guest services team. It does not create online casino functionality and does not govern unrelated third-party websites.
3. Information We May Collect
Depending on how you use the casino venue website, we may process identifiers and contact details such as your name, email address and telephone number; the subject and content of your enquiry; basic technical information required to deliver the casino venue website securely; and records necessary to manage a request or maintain correspondence. We do not ask website visitors to provide payment-card information through the contact form.
4. How Information Is Collected
Information may be collected directly from you when you complete a form or contact us, automatically when your browser requests website files, or from records created when our team responds to an enquiry. We aim to collect only information that is reasonably necessary for the stated purpose.
5. Purposes of Processing
We may use personal information to respond to enquiries; provide information about restaurant dining, private occasions and the physical casino venue; administer guest communications; maintain the security and reliability of the website; prevent misuse; comply with legal obligations; establish, exercise or defend legal claims; and improve the clarity and usefulness of our content.
6. Lawful Bases Where GDPR Applies
Where GDPR applies, processing may be based on steps requested before entering into an arrangement, performance of an arrangement, compliance with a legal obligation, our legitimate interests in operating and securing the website and responding to genuine enquiries, or consent where consent is specifically requested. Where processing is based on consent, you may withdraw that consent for future processing.
7. Data Minimisation and Accuracy
We seek to limit personal information to what is relevant and proportionate. You are encouraged not to submit unnecessary sensitive information through general website forms. If information we hold is inaccurate or incomplete, you may ask us to correct it.
8. Cookies and Local Storage
The website may use strictly necessary browser storage required for core functions. Any optional storage must be handled consistently with the Cookie Policy. The current static contact forms are demonstration interfaces: submissions are intercepted in the browser and are not transmitted to a mail server by the website code.
9. Sharing and Service Providers
Where operationally necessary, information may be handled by service providers acting under appropriate contractual or confidentiality obligations. We do not publish contact-form information. We may disclose information when required by law, to protect legal rights, to address fraud or security issues, or in connection with a legitimate corporate reorganisation subject to applicable safeguards.
10. International Transfers
If personal information is transferred outside the country in which it was collected, we will use an appropriate legal mechanism where required. For GDPR-regulated transfers, this may include an adequacy decision, approved contractual safeguards, or another permitted transfer mechanism.
11. Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to an enquiry, maintaining appropriate business records, meeting legal obligations and resolving disputes. Retention periods may vary according to the type of record and the applicable obligation.
12. Security
We apply reasonable technical and organisational safeguards intended to reduce risks of unauthorised access, alteration, disclosure or loss. No internet service can guarantee absolute security, so users should avoid sending unnecessary confidential information through general enquiry forms.
13. Your Rights
Subject to applicable law, you may have rights to request access to personal information, correction, deletion, restriction, portability, or objection to certain processing. Where GDPR applies, you may also have the right to lodge a complaint with the competent supervisory authority. Australian visitors may also have rights under applicable Australian privacy law.
14. Children and Age Restrictions
Royalvessianrestaurant is an adult-oriented physical casino and restaurant venue. The casino environment is intended for persons aged 18 and over. This website is not designed to knowingly collect personal information from children for casino-related purposes.
15. Automated Decision-Making
We do not use the static website contact forms to make decisions producing legal or similarly significant effects through automated profiling. Enquiries are intended to be handled as ordinary guest-service communications.
16. Direct Communications
We will use contact information supplied in an enquiry primarily to respond to that enquiry and related service questions. Promotional communications, if used, must comply with applicable consent and unsubscribe requirements.
17. Complaints
If you believe your personal information has been handled incorrectly, contact us using the details above. We will review the concern and respond within a reasonable period. Depending on your location and the law that applies, you may also contact the relevant privacy regulator or supervisory authority.
18. Changes to This Policy
We may update this Privacy Policy when our practices, website functions or legal obligations change. The updated version will be published on this page with a revised update date. Material changes should be communicated in an appropriately prominent manner where required.